Newsletter

Returns Policy

1. What is your returns policy?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. This includes, lingerie, swimwear and earrings unless faulty.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. We reserve the right to refuse a refund or exchange if an item is not returned in a saleable condition.

 

2.How much does it cost to return an item?

The return postage must be paid for by the customer. A returns label is included with your parcel. If you’ve misplaced your returns label, you can request a new one by emailing info@inspiretattoosupplies.com.  The returns form can also be found in Order History in ‘My Account’.)  If an item exchange is requested, Inspire will deliver the exchange item free of charge.  Please return items to the following address:

 Inspire Tattoo Supplies Limited 22 Cavendish street, Chesterfield, Derbyshire, S40 1UY, UK

 

3. How do I return an item?

Please follow the below process for returning your parcel to us:

  1. Re-pack the item in its original packaging with labels and tags still attached.
  2. Cover your address label with the Inspire address label found on the bottom right of your delivery note.
  3. If an exchange is requested, please state your size preference on your returns form.
  4. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  5. Keep your certificate of postage safe as your will need this as your proof of return.

4. How do I return a faulty item?

  1. If you receive a faulty item and would like a refund, please state the fault on your returns label, and include your order number (found in Order History in My Account.)
  2. Attach the returns label to the outside of your package.
  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  4. Keep your certificate of postage safe as you will need this as your proof of return.

We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

 

5. How long will my refund take to be processed?

If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

Faulty products returned by you will be refunded in full, excluding any delivery charges for sending the item. In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

6. What are my cancellation rights?

In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).

To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:


Inspire Tattoo Supplies Limited 22 Cavendish street, Chesterfield, Derbyshire, S40 1UY, UK 

You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.

References in this Returns Policy to: "we" and "us" are to Inspire; "Products" are to products listed on our website www.inspiretattoosupplies.com ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions
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